Like it or not, customers are talking about your business online, but many small businesses neglect to address online customer service questions and concerns.
Every business makes mistakes. Delivering good customer service means quickly and accurately fixing those mistakes. Showing a customer that you care about getting it right will earn their loyalty. On the other hand, compounding one mistake with another will surely drive customers away.
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Plan for the future a few minutes each day. Assume that your product has stopped selling all of a sudden. What direction will you take your company next? What new income stream can you add? This is a time for day dreaming and recording notes in preparation for the future. You don't necessarily have to take action on these items, but you need to think about them daily in order to bring out the golden ideas.
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The start of a great relationship!
If you don't have a schedule, it won't take long before you're sucked into the "social media black hole." Determine how much time you have to devote to your social media marketing and stick to it. If you only have 30 minutes each day, limit the number of social networking sites and generate a strong presence on them.